Aside from being a music and arts guy (and believe me this is 9/10s theatrics), I'm also a branding guy. I've done corporate branding for years. I understand brand and perception. Yes, your roadies are an extension of the brand. The road crew tell a story about your operations.
These beautiful Oompa-Loompas say that this organization has it's shit together. This organization is goddamned constipated. From the roadies upward, the band as branded itself as cool, competent, and professional. It's much the same vibe that Jack White has surrounding the White Stripes touring party.
And, I fucking love it.